This Privacy Policy applies to all personal information collected by EdUP Solutions Pty Ltd (we, us, or our) via the website located at www.edup.com.au (Website).
The kind of Personal Information that we collect from you will depend on how you use the Website. The Personal Information we collect and hold may include your email address and name.
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information. Sensitive Information will be used by us only:
We may collect Personal Information from you whenever you input such information into the Website, related app, or provide it to us in any other way.
We may also collect functional cookies from your computer, which enable us to tell when you use the Website and help customise your experience. These cookies do not typically identify you personally.
We use Google Analytics to monitor Website performance and user behavior for improving our services. This tracking does not directly identify individual users.
We generally don’t collect Sensitive Information, but when we do, we will comply with the requirements outlined above.
Where reasonable and practicable, we collect your Personal Information directly from you. However, we may also receive information from third-party service providers (e.g., Mailerlite, Supabase, Kinde). In such cases, we will take steps to inform you of the source and nature of the information.
We collect Personal Information to provide you with the best service experience possible on the Website and keep you informed about developments in our business.
We customarily disclose Personal Information only to our service providers who assist us in operating the Website. This includes:
Your Personal Information may also be accessed by maintenance and support personnel in the normal course of their duties.
By using our Website, you consent to receiving direct marketing material. We will only use your Personal Information for this purpose if it is information you would reasonably expect to receive from us. Our direct marketing material will include a simple means to unsubscribe.
We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification, or disclosure. While we do not currently use encryption or conduct regular security audits, we take reasonable measures to safeguard your data.
When we no longer require your Personal Information, we will take steps to destroy, anonymise, or de-identify it. User-created content is retained for up to 365 days after account cancellation. Other Personal Information may be retained for up to 7 years to meet legal obligations.
Under the Australian Privacy Principles, you have the right to:
To request access or corrections, please contact us using the details provided below.
If you have a complaint about the handling of your Personal Information, please contact us using the details below. We will review your complaint and may request additional information to address your concerns. If the matter is unresolved, you may refer it to the Office of the Australian Information Commissioner.
Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request it. If our data storage practices change in the future, including overseas transfers, we will update this policy accordingly.
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. However, our Website does not specifically target customers in the European Union, nor do we monitor the behavior of individuals in the EU. As such, the GDPR does not apply.
If you have any queries, seek access to your Personal Information, or wish to make a complaint, you can contact us via email at info@edup.com.au.
